Coronavirus / COVID 19
CommuniCare has Coronavirus/COVID-19 testing available.
Last Updated: October 1, 2020
TEMPORARY Changes to Our Services Due to COVID-19
- We are now offering Curbside Services for patients presenting with upper respiratory conditions so that we can isolate them within their vehicles (with the exception of our Metropolitan Women’s Campus and our Medical Center Campus) and
- We are now offering Telemedicine Services when appropriate.
CommuniCare is offering limited COVID-19 Testing at several of our locations. If you think you’ve been exposed to the virus, but not experiencing any symptoms, please self-quarantine for 14 days. If you develop symptoms, please call and let our Service Representative know that you would like to schedule an appointment using our curbside services and be seen at a location currently providing testing. Testing is done on a first come, first serve basis and may be limited.
Patients who received a COVID-19 test at one of our facilities will be notified of their test results between 5 to 10 business days. We also encourage patients to visit the Quest Diagnostics website to make an account online to view their results as soon as they become available.How to Log In to Quest Diagnostics for Results
Please note: Please do not call 210-233-7000, 512-268-8900, or email email@example.com as they are unable to provide COVID-19 test results.
Please review the new temporary guidelines below by service:
Beginning Monday, October 5th – CommuniCare Health Centers will resume normal hours of operations for all clinic locations. Please refer to the Locations section of the website for specific times.
Behavioral Health Visits
Your upcoming appointment will be changed to a virtual visit (Telehealth) or over the phone. You will be contacted regarding the process. Please keep your appointment as before, unless you are instructed otherwise.
Depending on the type of appointment you currently have scheduled, there may be a possibility of your appointment being rescheduled to another date or location, or a telemedicine visit if appropriate. You will be contacted if we need to reschedule your appointment.
Family Medicine Visits
Patients who are 60+ Years of Age and/or those with Underlying Health Conditions: In order to reduce the risk of exposure, we are now offering Senior Mondays, allocated time in our schedule for our most vulnerable patients who would like to visit with our physicians in person.The number of patients will be limited within the clinic, with social distancing in practice.If you feel a telemedicine visit would be more appropriate, please let us know when scheduling.
Established Patients Who Have Quarterly Visits:(Diabetics, high cholesterol patients, controlled blood pressure or other chronic conditions). We will contact you to see if you can be offered a telemedicine visit, if appropriate. For those who qualify, we will fill a 90-day supply of medications.
All Other Patients: Please plan to keep your scheduled appointment. Shouldthere be any future changes, we will contact you directly if we need to reschedule your appointment to another date or location, or if a telemedicine visit would be more appropriate.
Women’s Health Visits
Effective June 1st, our women’s health services have resumed for routine care and annual exams. Please call our office to schedule your next appointment at 210-233-7000. If you feel a telemedicine visit may be appropriate, please indicate your preference when calling to schedule your visit.
We are actively screening patients and staff to ensure they do not expose our patient community to COVID-19. No more than one companion will be allowed per patient/per visit. It is preferred that the patient comes alone and without children if possible.
Effective Monday, May 18th, dental services have resumed for routine care. If you would like to schedule a dental appointment, please call us at 210-233-7000.
We understand that this can be a confusing time. However, we are committed to responding to patient’s needs and staying informed as this evolves in our service areas. Our clinical teams are working around the clock to care for the health of the patients and we aim to protect our community as best as we can.
If you suspect yourself or someone you know has COVID-19, please isolate yourself and follow these steps provided by the CDC (https://www.cdc.gov/coronavirus/2019-ncov/downloads/sick-with-2019-nCoV-fact-sheet.pdf)
If you develop emergency warning signs for COVID-19 get medical attention immediately by calling 9-1-1. A few of the common emergency warning signs include:
- Difficulty breathing or shortness of breath
- Persistent pain or pressure in the chest
- New confusion or inability to arouse
- Bluish lips or face
*This list is not all inclusive.
Call 911 if you have a medical emergency:
If you have a medical emergency and need to call 911, notify the operator that you have or think you might have, COVID-19, and if possible put on a face mask as medical help arrives.