Healow Help and Information

The healow® patient portal offers patients personalized and secure online access to portions of their medical records. It enables you to securely manage and receive information about your health online.

With healow® you can:

• Request appointments or schedule appointments directly online
• Access your health records
• View test results
• Request prescription refills
• Communicate electronically and securely with your medical care team
• Pay your bill online
• Check-in online before your appointment

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Healow is a free service offered to our patients.

Ready to get started?
Sign Up Now

Patients can sign up online.

1. Download the healow® mobile app or go to healow® website.
2. Toggle over to the "View Your Health Records" tab and locate your doctor’s office by entering the clinic's Practice Code or phone number. Click "Search."
3. Select your practice from the list and enter your unique username and password that was e-mailed to you. Usernames and passwords are case-sensitive.
4. Validate your identity by entering your date of birth OR phone number and click "Next." After validation, you must create a new password to replace the temporary password.
5. Enter your new password 2 times to confirm the password.
6. Select your security question and answer, click "Agree."
7. If you have read and accepted the terms in the Practice Consent Form, click "Agree." When your new password is confirmed, click "Log in."

Ready to get started?
Create an Account

Log in to healow® and from the left menu, go to "My Account" and select "Personal Information."
Log In Now

Reset Your Password

You can also click the "Forgot password" link on the healow® login page to reset your password online. You may also contact the healow® patient support line at +1 (866) 888-6929 for additional assistance.

Recover Your Username

You can also click the "Trouble logging in?" link on the healow® login page to reset your password online. You may also contact the healow® patient support line at +1 (866) 888-6929 for additional assistance.

We aim to protect your privacy and the security of your information. While logged into healow®, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of healow®. We recommend that you log out of your healow® session if you need to leave your computer for even a short period of time.

Note - Linking accounts can only be done using the healow® app, available on the Apple Store and Google Play.

1. Download the healow® app

2. In the app, click "Get Started" and enter this Practice Code: CADJCD
3. Log in with YOUR username and password
4. Click your profile picture icon in the top left, then select "Link Another Account"
5. Follow steps 2 and 3 with your family member's information
• On the following page, you must agree that you have the legal right and permission to view this family member's health information
6. You're linked! Swipe on the center of the screen to toggle between your and your family member's health information

Yes, you can. This is called proxy access.

For pediatric patients: a legal guardian/parent must turn in the proxy request to the child's physician's office; the office will review the proxy request and grant access. This allows a parent (or guardian) to log into their personal healow® account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to your physician’s office to request access to this convenient service.

Adults can invite other adults to have proxy access to their healow® account and can choose between read-only access or access to send messages and schedule appointments.

Each adult must establish their own healow® account.

No one can view your information unless you invite your spouse to a read-only view or viewing, scheduling, and messaging access to your healow® account.

There are 2 different types of access:

• Scheduling and messaging access
• Read-only access

All lab, imaging, and pathology results are released immediately after they are resulted.

Your healow® information comes directly from your electronic health record at your doctor's office. Ask your doctor to correct any inaccurate information at your next appointment. Your health information is reviewed and updated in your electronic health record each visit.

You will generally receive an answer within 2 business days. Please note that healow® should not be used for urgent situations. Please contact your physician's office by phone if the situation requires immediate attention or dial 9-1-1 if it is an emergency.

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all healow® messaging is done while you are securely logged on to our website. Patients can also enable two-factor authentication for an extra level of security.

Healow® is owned and operated by eClinicalWorks and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by healow®.

Read the full privacy policy here.