Patients' Satisfaction Report Card

2016 Fourth Quarter (Oct 1 to Dec 31) Performance CommuniCare Services National Norm
Appointment Wait Satisfaction
87
81
Courtesy & Helpfulness - Clinical Support Staff
93
92
Courtesy & Helpfulness - Front Desk Staff
91
90
Courtesy & Helpfulness - Phone Attendant
90
89
Ease of Reaching Live Person By Phone
88
84
Provider wait satisfaction
85
83
Provider Knowledge of Patient's History
92
89
Provider Explanation
94
92
Provider Listening
94
93
Loyalty Intentions
97
95
Referral Intentions
95
90
OVERALL SATISFACTION
92
89

Data is collected by the Crossroads Group, a third party customer surveying organization, that focuses on helping organizations "hear the voice of the customer or stakeholder" and to respond to that voice with meaningful action designed to produce a measureable result. Learn more about the Crossroads Group at www.crossroadsgrp.com.