Patients' Satisfaction Report Card

2017 First Quarter (Jan 1 to Mar 31) Performance CommuniCare Services National Norm
Appointment Wait Satisfaction
86.9
81.7
Courtesy & Helpfulness - Clinical Support Staff
94.1
91.3
Courtesy & Helpfulness - Front Desk Staff
92.8
89.5
Courtesy & Helpfulness - Phone Attendant
91.7
89.5
Ease of Reaching Live Person By Phone
88
84.4
Provider wait satisfaction
85.6
83.3
Provider Knowledge of Patient's History
93
89.7
Provider Explanation
94
92
Provider Listening
94.3
92.5
Loyalty Intentions
97
94.9
Referral Intentions
94.6
90.9
OVERALL SATISFACTION
92.8
89.1

Data is collected by the Crossroads Group, a third party customer surveying organization, that focuses on helping organizations "hear the voice of the customer or stakeholder" and to respond to that voice with meaningful action designed to produce a measureable result. Learn more about the Crossroads Group at www.crossroadsgrp.com.