CommuniCare Patient Portal FAQ


What is the CommuniCare Patient Portal?

Patient Portal is your medical home on the Web. With Patient Portal, you can connect with your healthcare team and access medical information through a convenient, safe, and secure environment.

How will the Patient Portal benefit my health care?

You play an important role in your own healthcare. The Patient Portal offers easy access to your medical information and tools that will make it easier to participate in decisions about your health. Stay informed by viewing your most up-to-date medical records, including test results.

How do I sign up?

You will receive enrollment instructions during your next visit to CommuniCare for an appointment.

What if I didn't receive my invitation email?

Check first to make sure the invitation email is not in your junk or spam folders. You may contact technical support by calling 210-233-7067.

I forgot my password or user name. What should I do?

You can get help accessing your account on our login page. Click the "forgot password" link and follow the instructions.

What about my privacy?

Your privacy is important to us! This is a secure site, and you can control who accesses your healthcare information. To access your Patient Portal account you will need to provide your username and password. You will also need to answer a security question. You should not provide this information to anyone you would not trust to have your health information.

Can I use the Patient Portal to send messages to my health care provider?

Yes, this is one of the best and most important features of the Portal.

How soon will I hear back from my health care team after sending a secure message?

We strive to respond to most portal messages within 48 hours (Monday through Friday, 8 a.m. to 5 p.m.). Please note that the response times exclude weekends and holidays.

How will I know if I have received a new secure message?

When a new message arrives in your Patient Portal inbox, an email alert will be sent to the personal email address you provided when you set up your account. You can go to the Settings tab of your portal account to change the alert to a text message instead. Note that the content of the secure message will not be sent to your personal email or text message. You can only read and write secure messages on the Patient Portal.

How do I request copies of my medical records through the Patient Portal?

Simply send a message to the medical records department and they will assist you with your records request.

Why can't I see my entire medical record through the portal?

Our patient portal is set up to view a summary of your health record, for example: vital signs, medications and visit summaries. If you would like a more detailed version of your medical record, you can request this through the portal. By law, we are required to have a written authorization signed by the patient or patient representative in order to release records. You can request an authorization by sending a message to the Medical Records Management department through the portal and they will assist you in completing your request as soon as possible.